Procedure

The application file for requesting a new general licence must contain the following documents:

Documents required by the Ministerial order of 27 July 2022, laying down the standard terms of reference relating to public electronic communications services to the public under the general authorisation regime:

An application addressed to the Director General of the Regulatory Authority;
A description of the technical solution (platform, related software, Internet access provider, type and speed of connection, and the number of planned positions), as well as the addresses of any secondary sites;
letter appointing the legal representative and contact, specifying their contact details, in accordance with the templates which can be downloaded from the website;
Information sheet, based on the template published in the Order of 28 Dhu al-Qi’dah 1443 corresponding to 27 July 2022 laying down the standard terms of reference relating to electronic communications services to the public under the general authorisation regime (Appendix F.1), which can be downloaded from the website;

Documents required by the Executive decree No.22-39 of 10 January 2022 laying down the conditions for the issue of a general authorisation for the establishment, operation and/or provision of public electronic communications services to the public, as well as the amounts of the financial contribution, fees and annual contribution relating thereto:

Nature and technical and commercial characteristics of the proposed project;
Information justifying the applicant’s technical and financial capacity to carry out the proposed project;
Photocopy of the identity document of the individual applicant or of the legal representative of the legal entity;
Copy of the articles of association for legal entities;
Annual company accounts for the last two financial years (if applicable) for legal entities;
Description of existing industrial and commercial activities (if applicable).
Proof of payment of file management fees of twenty-eight thousand Algerian dinars excluding tax (28,000 DZD excluding tax) to the Regulatory Authority of Post and Electronic Communications (ARPCE) via Banque CPA, Hussein Dey branch No. 004 00118 40 10004695 40.

The payment of file review fees shall be made exclusively through the submission of a bank debit notice relating to a bank transfer or a cash payment receipt issued by the bank. Under no circumstances shall bank cheques be accepted as a means of payment for the electronic service.

The application file for a requesting a regularisation must contain the following documents:

Documents required by the Ministerial order of 27 July 2022 laying down the standard terms of reference relating to electronic communications services to the public under the general authorisation regime:

An application addressed to the Director General of the Regulatory Authority;
A description of the technical solution (platform, related software, Internet access provider, type and speed of connection, and the number of planned positions), as well as the addresses of any secondary sites;
letter appointing the legal representative and contact, specifying their contact details, in accordance with the templates which can be downloaded from the website.

Documents required by the Executive decree No.22-39 of 10 January 2022 laying down the conditions for the issue of a general authorisation for the establishment, operation and/or provision of public electronic communications services to the public, as well as the amounts of the financial contribution, fees and annual contribution relating thereto:

Nature and technical and commercial characteristics of the proposed project;

Photocopy of the identity document of the individual applicant or of the legal representative of the legal entity;

Copy of the articles of association for legal entities;

Annual company accounts for the last two financial years (if applicable) for legal entities;

Description of existing industrial and commercial activities (if applicable).

The application file for requesting an extension of general authorisation services must include the following documents:

An application addressed to the Director General of the Regulatory Authority;
A description of the technical solution (platform, related software, Internet access provider, type and speed of connection, and the number of planned positions), as well as the addresses of any secondary sites;
letter appointing the legal representative and contact, specifying their contact details, in accordance with the templates which can be downloaded from the website;
Information sheet, based on the template published in the Order of 28 Dhu al-Qi’dah 1443 corresponding to 27 July 2022 laying down the standard terms of reference relating to electronic communications services to the public under the general authorisation regime (Appendix F.1), which can be downloaded from the website;
Proof of payment of file management fees of twenty-eight thousand Algerian dinars excluding tax (28,000 DZD excluding tax) to the Regulatory Authority of Post and Electronic Communications (ARPCE) via Banque CPA, Hussein Dey branch No.004 00118 40 10004695 40.

A request for the renewal of general authorisation addressed to the Director General of the Regulatory Authority.
Proof of payment of the file management fee of twenty-eight thousand Algerian dinars excluding tax (28,000 DZD excluding tax) to the Regulatory Authority for Post and Electronic Communications.

Operators List

	Business Name	Address
1	ALGERIE TELECOM SPA	Route nationale N° 5, Cinq maisons, Mohammadia, 16200 – Alger
2	ALKOUN MEA MARKETING RESEARCH CONSULTANCY SARL	27, CHEMIN AHMED KARA , SAID HAMDIN, BIR MOURAD RAIS – ALGER
3	ALLO ASSISTANCE EURL	Centre Commercial El Qods 7ème étage, porte N°11, CHERAGA – Alger
4	ALPHONICA CALL CENTER EURL	Rue sans nom, CW N°33, ET CV N°05, BOULEVARD FG, CITÉ FÉLLAOUCENE – ORAN
5	ALTEO ENERGIE SPASU	Zone Urbaine Garidi 1, N° C07 et C08, Bureau N°09, RDC, Kouba, Hussein Dey – Alger
6	ALTIUS CONTACT SARL	Cité les Verges, n°20, Lotissement 33, groupe n°24, Bir Mourad Rais – Alger
7	AMMENA SOLUTIONS EURL	CITÉ OUAHRANI ABDELKADER, N°37, OUED ROMANE, RDC – ALGER
8	APPELEO EURL	Villa N°01, Section 02, Groupe propriété n°01, Etage RDC, Val d’hydra, Hydra – Alger
9	ASSIST ASSUR SARL	Rue Omar Bouneghaz, N°02, El Biar – Alger
10	ASTRIUM EURL	Lieu-dit POS 25, Boulevard Millénium, ILOT 04, résidence Panorama 01, 1er étage, Bâtiment C, Bureau N° 18, Bir El Djir - Oran
11	AUDIOTEL ALGERIE SARL	07 Rue Ahmed Sari, El Biar – Alger
12	BELAZZOUG INVESTMENT GROUP CONTACT EURL	AVENUE MOUSSA HAMADACHE, N°18, HUSSEIN DEY (16005) – ALGER
13	BOUDJELLAL HAROUNE – HYPER CALL	Cite 19 juin rue G N ° 02 GP 78 SEC 92 BLIDA - BLIDA
14	BOX MARKET SARL	CENTRE COMMERCIALE DES AFFAIRES EL DJENENA , 04EME ÉTAGE, GROUPE PROPRIÉTAIRE 10, LOT N°11 , SOUS LES NUMÉROS 1159 ET 1160, MOHAMMADIA – ALGER
15	BRIDGE ASSIST SARL	Lotissement Belle Vue, N°28, Mahelma – Alger
16	CAP TO PHONE SARL	Centre commercial des affaires El Qods n° 1249, Chéraga – ALGER
17	CHAALAL AHMED – Personne Physique	N°50, CITÉ COMMUNALE AÏN M'LILA, COMMUNE ET DAÏRA AÏN M'LILA – OUM EL BOUAGHI
18	COLLABLE SARL	Promotion immobilière RACHID AOUCHICHE, Tazeboujt, route de Boukheyama – Bejaia
19	COMPUSAVE IT SARL	Local N° 18-E1-CA, 1er étage, Centre Commercial, Parc technologique de Sidi Abdellah, Rahmania – Alger
20	CTWO TALK EURL	Ouled Boutoula, Bâtiment A, Escalier 01, étage 01, section 13, groupe propriétaire Numéro 116, lot 10, Commune de Bouira – Bouira
21	DELTA CALL CENTER EURL	Projet 50 logs participatifs, BT A, DAR EL DJABEL – BEJAIA
22	DRIFTIS CALL AND COMMUNICATION EURL	BOULEVARD MAATA MOHAMMED EL HABIB, N° 12 – ORAN
23	ECOMTEL SARL	Hai Khmisti, N°349, coopérative Ennour, Lotissement 384, 2ème étage, Bir El Djir – ORAN
24	ELI NETWORK SARL	N° 10, Rue Capitaine Si Abdelhamid, Commune Ain Taya – ALGER
25	ELYA CALL EURL	Résidence El Mokrani, rue des frères Bouguettaya, Bt A, commune, daïra et wilaya Bejaia – Bejaia
26	FARDJALLAH SAFA -Personne physique (INTELECA)	Cite rym, sidi achour Lot N°18 RDC - Annaba
27	GES CALL EURL	CITÉ SIDI BOUMAZA, BOUISMAIL – TIPAZA
28	GROWTH PARTNERS SARL	Centre commercial et d’affaires EL QODS, Etage n° 10, Lot 1228, Cheraga – Alger
29	IAVOX EURL	Bois Des Cars 01, N° 63, Bureau N 11, 1er étage supérieur, Dély Brahim – Alger
30	IMMAR INTERACTIVE SARL	01, RUE DES FRERES HAMZA, DELY BRAHIM – ALGER
31	IN BLADI SARL	124, rue ALI Remli, Bouzareah – Alger
32	INTER PARTNER ASSISTANCE ALGERIE SPA – IPA ALGERIE	Zone d'activité 16 et 18, Saïd Hamdine, Bir Mourad Rais – Alger
33	INTERACTIVEO EURL	Lieu-dit ZHUN USTO, n° 5, Coopérative Adnane Mustapha, 2ᵉ étage, bureau n° 11, Bir El Djir –Oran.
34	KAHINA CALL EURL	Cité Hassiba Ben BOUALI – Commune Bejaïa – Bejaïa
35	KEEP CONTACT SARL	Magasin n° 01, dans un grand bâtiment situé à la commune de Dar El Beida, Zone d'activités, Lots du 21 au 30, Dar El Beida – Alger
36	KHADAMATY SPA	Zone d'activité et de stockages, section 161, lot propriété n° 89 bis 02 – Bordj Bou Arreridj
37	KLEA ASSISTANCE EURL	Petit Staoueli, Section 1, Ilot 604 Lot N°46, Dely Ibrahim - Alger
38	LAGAGNA SEIF EL ISLAM – Personne Physique (GLOBAL LINK COMMUNICATION)	Cité 42 logs, Boulevard des frères OUYOUGOUT, Bâtiment B, N° 05 – Bejaia
39	LAZATEL SARL	Bois des cars 02 N°191 Bis 02 étage bureau N°02 (A) Dely Brahim – Alger
40	LES PAGES MAGHREB EDITION SARL	Lot 46, Petit Provence, Sidi Yahia, Hydra – Alger
41	MEKBEL SADDEK – Personne physique (INESS CALL)	Promotion 42 logements de la société à responsabilité limité dénommée Bouaiche immob, Lieu dit Rue des frères Ouyougoute, RDC, 2ème niveau du Batiment B, Lot 47, Commune de Bejaia – Bejaïa
42	MONDIAL CALL EURL	19, AVENUE VICTOR HUGO, SIDI M'HAMED – ALGER
43	NEW TENDERS EURL	Lieudit IHADDADENNE, Commune BEJAIA – BEJAIA
44	NEXERA SERVICES SARL	Hotel des entreprises, Cyber parc Sidi Abdellah, Local HE-E4-M2, Commune de Rahmania – Alger
45	NUMERIX CONTACT SARL	Zaouiat rue si masdek Mohammed et rue sans nom N°49 et 153–218–V–K (Ex Hai Tefna–Froment Coste) – Oran
46	OFFSHORE INSHORE SERVICE TELECOM SARL	51, Boulevard Djellat Habib, Gambetta, 31000, Hai Seddikia – ORAN
47	ORYALIS SMART SOLUTION SARL	Centre commercial et affaire El Qods N° 1307 Niveau 12 , Cheraga - Alger
48	RAHAL MUSTAPHA – Personne Physique (BIG PUB)	Cité El Moudjahidine, N°44, portant signe « D », Ben Aknoun – Alger
49	RESEAU DIRECT SARL	Coopérative immobilière Mohamed Boudiaf 3, Quartier B, Zone Sud, Nouvelle Ville, local n° 15, 1er étage, Tizi Ouzou – Tizi Ouzou
50	SERVITEC SARL	03, Rue Ain Soltane, (Ex. Saint Charles), Kouba – Alger
51	TELPRO EURL	CENTRE COMMERCIAL ET D'AFFAIRES EL QODS, N° 15-10, Groupe propriètaire N° 12, Section 40, CHÉRAGA – ALGER
52	THE A AND J CONNECTIONS EURL	Rue Sidi M'Barek, N° 66, Oued Romane, Commune El Achour – Alger
53	TRANSAT CONSULTING AND CALL EURL	Cité 1100 Logts, Local 05, 1er étage, secteur 44, Groupe N° 66 – Bouira
54	WEDIAL EURL	Cité Tobal, Résidence La Plaine, Bâtiment B, entresol, Bejaia – Bejaia
55	YKON EURL	Résidence beaux quartiers BT C Targa Ouzemour Béjaïa - wilaya de Béjaïa.
56	ALEM Nassima – Personne Physique (CANDLE CALL) *	AAMRIW, BEJAIA
57	BOUALEM AIZEL – Personne Physique *	Lotissement DJAMAA – BEJAIA
58	CONCENTRIX ALGERIE SPA *	CITÉ BOIS DES CARS 2, 16 BISS, DÉLY IBRAHIM – ALGER
59	MARKTEL EXPERT EURL *	Coopérative immobilière les Orangers, Rue Doudou Mokhtar, Lot n° 04, Section n° 24, Groupe propriétaire n° 14, Ben Aknoun – Alger
60	TAMAZOUZT MASSINISSA – Personne Physique *	Rue des Frères Mokhtari Lot N° 39 Section 135, RDC, 2ème et 3éme étage Zone d'Activités - Béjaïa
61	WAVES CALL EURL *	Lieu dit N° 187 BISS, RUE DJENNANE ACHABOU, 1er et 3ème étage, CHÉRAGA – ALGER
62	WM BOX SARL *	CENTRE COMMERCIALE EL QODS, ETAGE 11, BUREAU 1252/1253, CHERAGA – ALGER

* The licence holder whose application for regularisation is being examined / Cf. Article 1 of the Executive decree No. 22-369 of 27 October 2022.

Professionals › Call Center

Procedure

Documents required by the Ministerial order of 27 July 2022, laying down the standard terms of reference relating to public electronic communications services to the public under the general authorisation regime:

Documents required by the Ministerial order of 27 July 2022 laying down the standard terms of reference relating to electronic communications services to the public under the general authorisation regime:

Downloads

Operators List

Professionals › Call Center

Procedure

Documents required by the Ministerial order of 27 July 2022, laying down the standard terms of reference relating to public electronic communications services to the public under the general authorisation regime:

Documents required by the Ministerial order of 27 July 2022 laying down the standard terms of reference relating to electronic communications services to the public under the general authorisation regime:

Downloads

Related Articles

Executive decree No. 22-369 of 1 Rabi’ al-Thani 1444 corresponding to 27/10/2022

Judgement of 28 Dhu al-Hijjah 1443 corresponding to 27/07/2022

Operators List